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Q: |
Do
I have to have a prescription for physical therapy? |
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A:
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Yes.
The state of Michigan requires a physician's written and signed
prescription for physical therapy in order for us to administer
treatment. However, the State of Michigan allows a therapist to perform an evaluation along with providing treatment options without a prescription. |
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Q:
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How
long is my prescription valid? |
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A:
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Your
prescription is valid for up to 30 days from date of issue.
This means you must begin treatment within 30 days from the
date on your prescription. |
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Q: |
Will
my insurance cover physical therapy at HealthQuest? |
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A:
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We
do accept most insurances, including Blue Cross, Medicare and
several others. When you call to schedule your appointment,
our qualified staff will verify your insurance to determine
your coverage. We cannot accept HAP or Blue Care Network insurances. |
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Q: |
Once
my insurance does pay, how much will I owe? |
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A:
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Your
costs will depend upon your insurance policy's deductible and
co pays. Fortunately, we will contact your insurance company
before your first visit to determine your benefits. We also
encourage you to call and verify your insurance coverage to
avoid any possible discrepancies. |
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Q: |
If
I am injured on the job, does HealthQuest accept Worker's Compensation
Insurance? |
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A: |
Yes,
HealthQuest does accept Worker's Comp. Once we receive authorization
from your employer for physical therapy, we can schedule your
initial evaluation for treatment. |
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Q:
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I
have a busy schedule, when are you open for treatment? |
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A:
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We
have convenient hours of operation no matter your schedule.
All of our facilities are open Monday thru Friday from 6am to
8pm and on Saturdays from 8am to 12 Noon. |
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Q:
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How
long will it take before I can get an appointment? |
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A: |
In
most cases we will have you scheduled within 24 to 48 hours
of your first call. |
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Q: |
What
will I need to have with me for my first appointment? |
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A: |
Your
will need to come with your signed written prescription from
your physician, your driver's license, your insurance card(s),
and appropriate attire. (see next question) |
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Q: |
What
should I wear for therapy? |
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A:
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Please
come prepared. You'll want to wear shorts or sweatpants, tennis
shoes, and a loose shirt (such as a sweat or t-shirt, or in
some cases a tank top for shoulder evaluations). We provide
locks and lockers for your convenience. |
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Q:
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Who
will I see for my appointments? |
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A:
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You
will be seen and treated by a licensed physical therapist at
every one of your appointments. |
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Q: |
How
long will my appointments last? |
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A:
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The
duration of each of your appointments depends upon your diagnosis,
as well as the treatment recommendation of your physician and
therapist. Typically you can expect to be in therapy for 1 -
2 hours per visit. |
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Q: |
Overall,
how long will I be in therapy? |
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A:
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Again,
the duration of your therapy treatment is based on several factors.
These include your diagnosis, the number of visits recommended
by your physician and therapist, your attendance, and your rate
of progression during therapy. Treatment can range from 2 to
4 weeks or even up to 3 to 4 months, depending on these factors. |
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Q: |
Who
do I contact about billing questions? |
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A: |
Our friendly, patient,
highly trained billing staff will be more than happy to answer
any questions you have regarding your bill, from your balance
to your insurance coverage. Please feel free to contact our
billing office at (248) 601-9207 during our regular business
hours. |
